Client Services Executive
Are you passionate about building strong client relationships and driving success? Do you thrive in a dynamic environment where customer satisfaction is the top priority? If so, we want YOU to be part of our growing team at ZBiz Solutions!
Job Type
Full-time
Main tasks include:
Job Overview:
The Client Services Executive will act as the key point of contact for ZBiz Solutions' clients, ensuring exceptional service delivery and client satisfaction. You will oversee client onboarding, maintain day-to-day communication, troubleshoot issues, and collaborate with internal teams to deliver solutions that meet our clients' goals. This role is ideal for someone who thrives in a fast-paced, client-centric environment and has a passion for building long-term client relationships. Schedule: Monday- Friday :9:00AM -6:00 PM
Work Set-up: Work from home
Duties and Responsibilities:
Serve as the primary liaison between ZBiz Solutions and assigned clients, ensuring client needs are understood and met.
Manage and oversee the entire client lifecycle, from onboarding to project delivery and client support.
Address and resolve client queries, concerns, or issues in a timely manner.
Collaborate with internal teams to align client requirements with project goals and ensure high-quality service delivery.
Regularly review client satisfaction levels and suggest improvements to enhance client experience.
Support clients in scaling up their operations by recommending relevant solutions or additional services.
Track and report on client performance metrics, ensuring alignment with contractual agreements.
Continuously seek opportunities to strengthen client relationships and expand client accounts.
Stay updated on ZBiz Solutions’ services and market trends to provide value-added recommendations.
Perform additional tasks as assigned from time to time, ensuring flexibility in supporting business needs.
Adhere to company policies, procedures, and best practices, maintaining professionalism at all times.
Required skills:
Bachelor’s degree in Business Administration, Communications, or related field.
Proven experience (3+ years) in client services, account management, or a similar role, ideally in the BPO or outsourcing industry.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to manage multiple clients and projects simultaneously while maintaining high attention to detail.
Knowledge of outsourcing and administrative services is preferred.
Proficiency in using CRM software and other client management tools.
Demonstrated ability to work independently and collaboratively in a fast-paced, remote environment.
Other requirements:
Internet connection minimum of 10Mbps
Backup internet connection/hotspot connection
Laptop/PC minimum of 10GB memory
How to Apply:
If you think you are the one we’re looking for kindly send the following at admin@zbiz.solutions
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